01Data We Collect
When you use our services — via WhatsApp, phone, or in person — we collect:
- Contact data: name, WhatsApp/phone number, pickup & delivery address.
- Order data: shoe type, brand, condition, service selected, before/after photos.
- Payment data: proof of transfer, payment method (we do not store card numbers).
- Technical website data: IP address, browser, pages visited (via analytics).
02How We Use Your Data
We only use your data to:
- Schedule pickup, processing, and delivery.
- Communicate order status via WhatsApp.
- Generate invoices and transaction records.
- Post before/after photos on social media only with your written consent.
- Improve service quality.
Never Sold to Third Parties
We never sell, rent, or trade your personal data with any other party.
03Storage & Security
Order data is stored in an internal system with restricted access. Before/after photos are retained for up to 12 months for portfolio and warranty purposes. Contact data will be deleted upon your request. Our website uses HTTPS across all pages.
04Third-Party Sharing
We only share data in limited circumstances:
- Pickup/delivery couriers: name, address, phone number — for logistics only.
- Payment gateways: if paying via QRIS/transfer, data is processed by the relevant bank.
- Legal obligations: if required by authorized authorities.
05Cookies & Analytics
This website uses basic cookies and Google Analytics — aggregated & anonymous data only. You can disable cookies through your browser settings.
06Your Rights
As the owner of your data, you have the right to:
- Request a copy of your personal data.
- Request correction of inaccurate data.
- Request deletion of data (except data required to be kept for tax/legal purposes).
- Withdraw consent for photo use at any time.
Send your request via WhatsApp +62 899-1112-298. Processed within 7 business days.
07Minors
Our services are intended for users 18 years and older. Customers under 18 must be accompanied by a parent or guardian.
08Policy Changes
We may update this policy at any time. The latest version is always available on this page. Major changes will be communicated via WhatsApp.
09Contact
Questions about your privacy or data?
Need Clarification?
Cuci Sepatu Bali's privacy team is happy to help. Chat via WhatsApp for the fastest response.